Customer Service

FORMS OF PAYMENT:

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

RETURNS and EXCHANGES:

We gladly accept returns or exchanges of unworn pieces within 10 days of receipt.   If you are unhappy with your purchase in any way, please contact us for a return authorization and then just mail it back and we will refund your item through the same channel paid (minus shipping charges).  Buyer is responsible for shipping.  After 10 days, returns may incur a re-stocking fee of 20-50%, we are flexible, please contact us to discuss your situation.  

Please note that all custom orders are considered final sale.

REPAIRS

It's not very often that a piece breaks or needs repair. But if it does, we will repair it for no cost for one year or a nominal fee after 1 year.  In this case, please contact us and ship it back to us. We will then repair it and ship it back to you at our cost.

FAQ'S

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

When and how will my order ship?

We will do our best to ship within 3 business days once your payment is received and cleared. However, larger orders may take up to 5 business days to ship. US Domestic Packages are shipped via USPS First Class Mail, and a tracking number will be sent to the email address associated with your Paypal account.

Do you ship international orders?

International Shipping is coming to soon!  If you are not already on our mailing list sign up to be notified when it launches.

How should I care for my jewelry?

The best way to preserve the luster of your jewelry is to store it in a cloth jewelry bag or plastic bag. We do not recommend showering, swimming, or exercising vigorously in the jewelry. Avoid contact with water, lotion, etc...Sterling silver pieces can be gently cleaned with a silver polishing cloth. To clean gold filled jewelry, simply use a clean, dry cotton ball or soft towel and gently polish the surface.

Any other questions?

Please contact Sunday Girl Studio with any other questions. We do our best to respond within 1 business day!

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